RBI - Reserve Bank of India advised the Indian Banks' Association to formulate, in consultation with Indian Institute of Banking and Finance (IIBF), certificate course for Debt Recovery Agents to undergo 50 / 100 hours of training. RBI has also stipulated that Bank’s / NBFC’s should ensure that within a period of one year all their recovery agents should undergo the specified training and obtain certification from IIBF. Also it has been notified to the service providers engaged by Banks / NBFCs to employ only personnel who have undergone the training and obtained the certificate for the purpose of recovery from IIBF.
Course Outline
Principles of Banking
Structure and Function of Banking
Retail Banking
Recent Trends in Banking
E-banking-KYC Norms
Banking Products – Credit Cards - Consumer Loans - Home Loans - Agriculture credit products etc
Soft Skills - Communication and Interpersonal Skills, Telephone Etiquette, Negotiation Skills and Analytical Ability
Exam for whom -
Candidates who want to become their career in Recovery & Collections Agents or Repossession Agents who contract with a business to collect a debt or want to work with in a Collections or Repossession Agency. Tasks included will be to locate and recover property.
Collections Agents must possess skills in Soft Skill, Communication, Negotiation, and Investigation.
Exam Name - IIBF Debt Recovery Agent (DRA)
Exam Code - DRA
Exam Duration - 90 minutes
Exam Format - Multiple Choice Questions
Exam Type - Both online and offline Exam
Number of Questions - Approx. 90 Questions
Eligibility/Pre-Requisite - As specified*
Exam Fee - Rs. 1200 /- (For members) and Rs. 1500?- (For Non-Members)
Exam Language - English
Pass Score - 50%
Exam Prerequisites for Candidate -
Qualification of the candidate : The candidate shall possess the minimum qualification of SSC passed or above,
Age : Candidate must have completed 18 years of age on the date of application for training
Training: If you are 10th passed then you must undergo 100 hours of training. But If you are a graduate and above then you must undergo 50 hours of training Employees of BPO / Call Centre’s with educational qualification of graduation and above need to undergo only 50 hours of training as per training schedule provided to Banks / Accredited Institutes.